Our Location
KAYO Products Co., Ltd
5F., No. 21, Lane 120, Sec. 1, NeiHu Road, 11493 Taipei, Taiwan
FAQ
【Product related】
A1: Both have the same functions, the difference lies in the shape of the front cover. From the appearance: the front cover of MAD-101 will cover the nozzle, and the front cover of MAD-102 is designed so that the nozzle can be seen.
A2: You can choose to use the power cord or battery. According to personal convenience, if there is an outlet in the place where you place it, you can consider using the power cord.
A3: No, the battery is used up and needs to be replaced.
A4: Using 4 AA alkaline batteries, the battery can be used approximately 20,000 times when fully charged, which may vary depending on personal usage.
A5: Alcohol disinfection machines MAD-101 and MAD-102 have a one-year warranty under normal use. If there is any damage, please contact customer service for repair: Ms. Huang (02)8797-2967 #116 (Monday to Friday 09:00~18:00 ).
A6: This product can be wall-mounted, table-mounted and equipped with a tripod. If you choose to wall-mount, please use the screws included with the product to install it.
A8: This product comes with a container and bottle, which is made of HDPE. Disinfectant alcohol needs to be purchased separately.
【Installation and usage related】
A1: Please see the manual or video:
https://youtu.be/qOma6cBpiSs
A2: Turn to the 6 o’clock direction, gently pull it up, and you can pull it out together with the lock core.
A3: Please contact customer service: Ms. Huang (02)8797-2967 #116 (Monday to Friday 09:00~18:00).
A4: Use the key to open the machine and use a screwdriver to unscrew the pressure plate. You will see two holes on the rear slide plate: 0.04ml at the top and 0.08ml at the bottom.
*** Please lock it gently, don’t use too much force, it will press the skateboard and cause displacement***
A5: Please see the demonstration video: https://youtu.be/RG8sovXGfCo
A6: It is possible that the sensing distance is too short. Please turn the phone on and off again and lay the front cover flat before turning on the phone so as not to affect the sensor detection distance.
A7: The battery is low.
A8: Please check whether the nozzle or motor is operating normally.
A9: Our machine is suitable for alkaline batteries. Please confirm whether carbon-zinc batteries are installed by mistake.
A10: Please contact customer service: Ms. Huang (02)8797-2967 #116 (Monday to Friday 09:00~18:00).
A11: It is possible to go to the continuous injection setting. Please turn off the switch first and place the front cover flat on the table. After about 10 seconds, turn it on again and close the front cover.
【Purchase related】
A1: If you have any questions about invoices, please contact customer service directly: Ms. Huang (02)8797-2967 #116 (09:00~18:00 Monday to Friday).
A2: If you have any questions about invoices, please contact customer service directly: Ms. Huang (02)8797-2967 #116 (09:00~18:00 Monday to Friday).
A3: The products are in stock and will be shipped within 3-5 days (excluding holidays) after the order is completed.
A4: Please contact customer service: Ms. Huang (02)8797-2967 #116 (Monday to Friday 09:00~18:00).
A5: Yes. Please contact customer service to purchase: Ms. Huang (02)8797-2967 #116 (Monday to Friday 09:00~18:00).
A6: Please contact the platform where you placed the order. If you purchased directly from our company, please contact customer service for return: Miss Huang (02)8797-2967 #116 (Monday to Friday 09:00~18:00).
If your question is not in the list, please contact customer service:
Ms. Huang (02) 8797-2967 #116 (Monday to Friday 09:00~18:00) excluding national holidays
【Line Online Customer Service】Please add Handpure official ID: @a87972967
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